Engagement Worker

Job Description

Position Title: Engagement Worker

Location: Hinckley

Hours of duty: 18hrs per week

  • TUE: 11.45 – 15.45 Hinckley Salvation Army
  • THU: 18.15 – 20.45 Earl Shilton Social Institute
  • FRI: 13.15-15.45 Hope Community Church

Salary: £10.95 per hour

Contract: 2 year Contract

Background information

Working within Trussell Trust Food Banks, in partnership with Citizens Advice (CA) with the aim of providing a safe and meaningful space for people to engage with and access services. We believe that everyone has the right to feel safe, accepted, valued and not to be judged for any situations they may be facing and should have access to basic needs, advice, support and opportunities to create a better everyday life.

As a Community Support Worker, you will work independently as part of a multifaceted team set up and run these sessions, with the aim of providing a safe and meaningful space for people to engage with and access services. We believe that everyone has the right to feel safe, accepted, valued and not to be judged for any situations they may be facing and should have access to basic needs, advice, support and opportunities to create a better everyday life. The service addresses immediate needs and moves people from being at a ‘pre-engagement’ stage to ‘engagement’ using an informal key working approach. Our service is prevention-focused, based on meeting service users’ needs with no time restraints and genuinely enables access to all. You will be working in partnership with CA who will continue with any work relating to Benefits, Debts and any other financial difficulties.

About us:

Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.

Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

Role Purpose:

The individual will work within a supportive and diverse team which is dedicated to sharing the message that people can recover. Working with people both individually and in groups across Leicestershire and Rutland, the role will be to promote and assist with navigating treatment options and support connections with the recovery community.

The role is challenging and rewarding with opportunities to learn, grow, and develop within Falcon Support Services. In this varied role, you will:

The successful candidate will be passionate about making a real difference to the lives of those suffering with addiction and demonstrate positivity, enthusiasm and a belief in recovery as well as a dedication to Falcon Support Services values and performance standards. We are particularly interested in receiving applications from people who have their own experience of addiction and successfully turned their lives around to achieve recovery.

Objectives of The Post

  • To build trusting relationships with members of the community
  • To identify and provide high-quality support to vulnerable members of the community through Support Work
  • To refer on to and assist in engaging with CAB for ongoing support relating to finances
  • To provide a support plan, signposting to appropriate services, utilizing community resources, volunteers and working in partnership with external agencies to maximize service delivery

Main responsibilities:

  • To work with clients on identified support needs, empowering clients to make positive changes and informed choices in moving forward
  • To appropriately liaise with and signpost to appropriate agencies
  • To work within Falcon Support Services policies and procedures, as well as any local procedures or relating to partnership agencies
  • To ensure that the behaviour of service users is appropriate, and address any problems arising from this requirement
  • Effectively implement Risk Assessments and Support Packages
  • To be alert to the health and wellbeing of all clients, reporting any concerns to the Community Manager


  • To complete and provide any documentation, reports, statistics, and any other information required by Falcon Support Services and/or any other agency
  • To effectively use IT systems to maintain precise and accurate documentation in line with Falcon Support Services procedures, including client files and entries into the program databases/risk logs.
  • To be responsible for the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.

Compliance / Health and Safety

  • To adhere to all of Falcon Support Services policies and procedures as well as any specific local procedures.
  • Report concerns appropriately, such as adult and child safeguarding issues and substantial risk.
  • Where appropriate, to ensure that the terms of license agreements are adhered to and address any problems arising from this requirement.
  • To ensure that all required documentation is completed and actioned for new clients moving into the project in particular housing benefit applications/risk assessments/ needs assessments
  • Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.
  • Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a Criminal Records Bureau check.
  • To develop Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
  • All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.

Knowledge, Experience & Skills:

  • Professional or personal experience of working with those struggling with addiction or in recovery
  • Experience of empowering individuals to make informed choices/positive change
  • Ability to work in a customer care and quality focused manner
  • Excellent communication skills
  • Effective time management and organisational skills
  • Good literacy, numeracy and IT skills
  • Ability to caseload and prioritise conflicting demands
  • Experience in working and engaging as part of a team
  • The ability to understand the needs of people from diverse, cultural, social and racial backgrounds
  • Understand the needs of people who have drug/ alcohol issues


  • Falcon Support Services is equipped to train and support people who do not have relevant skills and experience but do have the correct values, behaviours, and attitudes.

Mandatory Requirements:

  • Must be over the age of 18
  • Willingness to undergo a satisfactory enhanced DBS check
  • Have access to a vehicle for business purposes
  • Hold a valid driving licence
  • Have business car insurance

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Falcon Support Services is a Registered Charity

Charity number: 1103101. Company number: 04177320