Drop-In Satellite Service Co-ordinator Drop-In Satellite Service Co-ordinator

Job Description

Title of Post: Drop-In Satellite Service Co-Ordinator

Contract: Fixed Term until 28.02.24

Hours of Work: 18.5 Hours per week

  • Mon: 09:00 - 17:00
  • Tue: 09:00 - 17:00
  • Wed: 09:30 - 13:00

Rate of Pay: £10.18 per hour plus mileage of 45p per mile.

Background information

The Drop-In is a Day Centre with the aim of providing a safe and meaningful space for people to engage with and access services. We believe that everyone has the right to feel safe, accepted, valued, and not to be judged for any situations they may be facing and should have access to basic needs, advice, support and opportunities to create a better everyday life.

As a Drop In Satellite Service Co-Ordinator you will set up and run Drop-In Satellite services across Leicestershire, with the aim of providing a safe and meaningful space for people to engage with and access services. This is an exciting development post that addresses immediate support needs and moves people from being at a ‘pre-engagement’ stage to ‘engagement’ using an informal key working approach. Our service is prevention-focused, based on meeting service users’ needs with no time restraints, and genuinely enables access to all.

Objectives of The Post:

  • To set up and run the Drop-in Satellite services across Leicestershire ensuring services are delivered efficiently.
  • To provide high-quality support to vulnerable members of the community through Support Work
  • To provide a support program of activities, utilizing community resources, volunteers, and networking/working in partnership with external agencies to maximize service delivery.

To apply for this role please send a CV and covering letter. Please make sure your cover letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages.

Duties and Responsibilities


  • To work with clients on identified support needs, empowering clients to make positive changes and informed choices in moving forward.
  • Provide one to one support with form filling and accessing support relating to health, addictions, housing, or finances. Appropriately utilizing local partner agencies through referrals and signposting.
  • To ensure that behaviour of service users is appropriate, and address any problems arising from this requirement.
  • To be alert to the health and wellbeing of all clients, effectively implementing Risk Assessments and Support Packages and reporting any concerns to the Community Manager.


  • To work co-operatively with other members of the team including volunteers, constructively contributing to team meetings, and assisting with the smooth running of the service
  • To recruit volunteers who will support the running of the Drop In, including supporting service users, preparing and serving refreshments, issuing food parcels/clothes and supporting a range of activities.
  • To show willingness to and does assist and cover for colleagues and/or volunteers when they are absent.


  • To identify and negotiate venues for Drop In’s to run out of in Blaby, Harborough, Oadby & Wigston on a weekly basis. Charnwood, North West Leicestershire and Hinckley venues are already secured.
  • To introduce and establish relationships with local partner agencies in the areas of each Drop-In. Effectively working with a range of multi-disciplinary partners, support providers, and funders in both the statutory and voluntary sector and attend forums and networking meetings where deemed appropriate
  • Develop and attend community fundraising events.
  • To provide Social Media material to promote the Drop In-service


  • Take up the running of the Satellite Drop-In, including:

* following the booking in and welcoming procedures

* completing relevant monitoring and statistics collation for the service

* responding to telephone enquiries, correspondence and callers to the service

* taking action to address any immediate risks.

* opening and closing of the Drop-In

  • Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks.
  • To assist with hygiene checks ensuring we meet the hygiene rating regulations and where appropriate assist in the cooking and serving.
  • To ensure that routine inspection of the premises is carried out and to report any damages and/or repairs to the appropriate agencies.
  • Reporting any complaints to your line manager

Administrative Duties

  • Administration Duties, including maintaining precise and accurate documentation in line with Falcon Support Services recording and reporting procedures.
  • To effectively use IT systems and personal files to record and input information relevant to each individual client and to ensure this information is accurate and up to date.
  • To assist in the development and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.
  • This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in-service requirements. Any changes will be discussed fully with the jobholder.


Experience and Knowledge

  • Minimum of 12 months experience in supporting vulnerable people. - E
  • Experience in the Voluntary sector environment - D
  • Experience of working with volunteers. - D
  • Experience of partnership working. - D
  • Experience in setting up new services. - D
  • Understanding of welfare benefits - D
  • Understanding of housing issues. - D
  • Able to work on own initiative. - E
  • Able to work as a team. - E


  • Good IT skills with a range of IT packages - E
  • Excellent communication skills, both written and verbal - E


  • Understanding and commitment to Equality and Diversity - E
  • Holds a Full UK Driving Licence - E
  • Has access to a vehicle - E
  • Passionate about providing excellent customer service - E

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Falcon Support Services is a Registered Charity

Charity number: 1103101. Company number: 04177320