Community Support Worker

Position Title: Community Support Worker

Location: Charnwood

Hours of duty: 37 Hours per week

• Monday – Thursday 09:00-17:00
• Friday - 09:00 - 16:00

Salary: 12.60 per hour

Contract Type: Fixed term until 01.04.25

To apply for this role please send a CV and a covering letter to charlotte.smith@falconsupportservices.org.uk Please make sure your cover letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages

About us:

Falcon Support Services provides supported accommodation and community projects to those who are homeless, at risk of homelessness, or vulnerable in the community.

Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

Role Purpose:

The Drop-In is a day Centre with the aim of providing a safe and meaningful space for people to engage with and access services. We believe that everyone has the right to feel safe, accepted, valued and not to be judged for any situations they may be facing and should have access to basic needs, advice, support and opportunities to create a better everyday life.

As a Community Drop Worker, you will set up and run Drop In services in Loughborough, with the aim of providing a safe and meaningful space for people to engage with and access services. This is an exciting development post that addresses immediate support needs and moves people from being at a ‘pre-engagement’ stage to ‘engagement’ using an informal key working approach, this will include some outreach work to encourage rough sleepers/beggers to use our service. Our service is prevention focused, based on meeting service users’ needs with no time restraints and genuinely enables access to all.

Main Responsibilities:

General

• To set up and run the Drop-in service in Loughborough ensuring services are delivered efficiently.
• To provide high-quality support to vulnerable members of the community through Support Work and Workshops
• To provide a support program of activities, utilizing community resources, volunteers and networking/working in partnership with external agencies to maximize service delivery.

Administration

• Administration Duties, including maintaining precise and accurate documentation in line with Falcon Support Services recording and reporting procedures.
• To effectively use IT systems and personal files to record and input information relevant to each individual client and to ensure this information is accurate and up to date.

• To assist in the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.

• This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in service requirements. Any changes will be discussed fully with the jobholder.

Compliance / Health & Safety

Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.

Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a DBS check.

To develop Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.

This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post, such additional duties may be undertaken which are reasonably commensurate with the level of post. It will be reviewed periodically to consider changes and developments in service requirements. Any changes will be discussed fully with the jobholder.

People

• To work with clients on identified support needs, empowering clients to make positive changes and informed choices in moving forward.
• Provide one to one support with form filling and accessing support relating to health, addictions, housing or finances. Appropriately utilizing local partner agencies through referrals and signposting.

• To ensure that behaviour of service users is appropriate, and address any problems arising from this requirement.

• To be alert to the health and wellbeing of all clients, effectively implementing Risk Assessments and Support Packages and reporting any concerns to the Community Manager.

Knowledge, Experience & Skills:

Experience of working on your own initiative to deliver a high-quality service

The ability to work proactively and with limited direct supervision

Strong time management and organisational skills

Experience of managing staff or volunteers

Experience of risk, safeguarding vulnerable adults and professional boundaries issues

A genuine commitment to equal opportunities

A positive approach to personal development

A proven experience of working in a similar role/industry

Appropriate literacy, IT, and numeracy skills standard sufficient to fulfil the requirements of the job description

Clear communications skills, both in oral and written form

Ability to work flexible hours including some evenings and weekends

Qualifications:

Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.

Mandatory Requirements:

• Must be over the age of 18
• Willingness to undergo a satisfactory enhanced DBS check

Preferable Requirements

• Hold a valid driving licence, have access to a vehicle for business purposes
• Have / be willing to get business car insurance