Position Title: Customer Service Administrator
Location: Hinckley
Hours of duty: 30 hours Monday – Friday, 08:00 – 14:00
Salary: £12.00-£12.25 per hour
To apply for this role please send a CV and a covering letter to charlotte.smith@falconsupportservices.org.uk Please make sure your cover letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages
About us:
Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.
Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.
Role Purpose:
The role is rewarding with opportunities to learn, grow, and develop within Falcon Support Services. In this varied role, you will:
Provide a customer focused, front of house service.
Triage and process referrals for Falcon Support Services.
Organise maintenance through inhouse Maintenance or externally with contractors obtaining quotations and liaising with Project Managers.
You must have a genuine interest in helping support service delivery to enable people to make changes in their lives and an understanding of the types of issues that affect those that are homeless, as well as a dedication to Falcon Support Services values and performance standards.
Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.
Main responsibilities:
General Administration
To organise meetings, diary/room management
Support Administration
Property Administration
This section will be supported by the Facilities and Compliance Manager and Maintenance Team, but will include:
To liaise with external contractors, maintaining and monitoring Contractors Lists ensuring contractor compliance and competitive procurement of services.
To organise maintenance within the property portfolio either with the inhouse Maintenance Team or externally with contracts obtaining quotations liaising with Project Managers
To post inspect repairs undertaken by contractors to ensure that the work undertaken fully complies with the Decent Homes Standard and meets Health and Safety requirements.
To arrange electric/gas safety certificates, EPC’s, HMO’s, PAT testing’s and any other legal documentation ensuring all properties has accurate records and comply with current legislation.
To complete full written and photographic inventories of properties and their contents
To maintain accurate records of donations, storage logs and asset management.
GENERAL
This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in service requirements. Any changes will be discussed fully with the jobholder.
Mandatory Requirements:
Key Dates:
Closing date: 2nd June,
Interview date: 17th June 2024,
Training week, if successful: 22nd July.
Falcon Support Services is a Registered Charity
Charity number: 1103101. Company number: 04177320