Falcon Support Services' Pizazz Peer Assessment Review: A Commitment to Care and Psychological Support

In a recent Pizazz review assessment, completed by a Registered Social Worker Bsc Hons, MSW, Falcon Support Services has been recognized for its unwavering dedication to providing high-quality care to its residents. The review highlights a significant shift in the organization’s culture and approach over the past three years, driven by the implementation of the Psychologically Informed Environment (PIE) group, specialized training, and a trauma-informed care approach.

The PIE group has played a pivotal role in transforming Falcon Support Services into a psychologically informed environment. Staff across the organization have embraced this new approach, integrating it into every aspect of their service. During interviews and observations, it was clear that there is a strong sense of care and pride among the staff members, who express a deep commitment to improving the well-being of residents. This approach has resulted in a more cohesive and empathetic culture, one where the psychological needs of individuals are prioritized alongside physical care.

The organization recognizes that the journey towards maintaining a psychologically informed environment is an ongoing process. Staff and leadership are not complacent but remain committed to continuous improvement, seeking out new opportunities for growth and refinement in the services they provide.

In discussions with staff, it was evident that there is a unified understanding of the concept of psychological care. Many staff members expressed pride in the work they do, eagerly sharing examples of how they integrate trauma-informed practices into their daily interactions with residents. The training they’ve received has empowered them to better support individuals who have experienced trauma, enabling them to create a more supportive and healing environment.

Furthermore, the review process involved visits to the homes of residents, where the impact of the PIE approach was clearly visible. The environments were warm, welcoming, and conducive to the mental well-being of residents. Conversations with staff confirmed that they are not only knowledgeable about trauma-informed care but also genuinely invested in ensuring that these principles are woven into every facet of the service.

The Pizazz review has confirmed that Falcon Support Services has successfully cultivated a Psychologically Informed Environment, one where residents are not only cared for physically but are also supported emotionally and psychologically. While the organization recognizes the ongoing nature of this work, it has demonstrated a clear commitment to maintaining and further enhancing the psychological support offered to residents.

In conclusion, Falcon Support Services has significantly invested in becoming psychologically informed and stands as a model of how care can evolve to meet the complex needs of individuals, ensuring that all aspects of their well-being are addressed. The organization’s continued dedication to developing a psychologically informed environment promises to enhance the lives of those they serve, making a lasting impact on both residents and staff alike.

To find out more about Pizazz and being Psychologically informed you can visit: pielink